Elk Hills Massage & Bodywork Policies
We endeavor to give you our very best in order to enhance your experience at Elk Hills Massage & Bodywork. We adhere to certain policies to benefit you and our valued therapists. We know you will have a pleasant experience with us as we strive to be your favorite Massage and Day Spa.
In order to serve you better we ask that you arrive 5-10 minutes prior to your appointment. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Arriving late will limit the time of your service; which may reduce the effectiveness and enjoyment of the service. Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.
Your appointments are very important to Elk Hills Massage & Bodywork, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Our appointments are confirmed 24 hours by email. Since the services are reserved for you personally, a Cancellation fee of 50% will apply.